We also offer special event boxes from time to time. Examples include - St Valentines Day, St Patrick's Day, Mother's Day, Father's Day, Easter, Christmas, Toy Show Boxes etc
Why Is There An Extra Delivery Charge?
Nationwide delivery is €6 per address. Originally we offered free delivery but we recently introduced a new collection service too. So to make the pricing simple to understand for both delivery and collection - we reduced our general prices and included a nationwide delivery charge of €6 per order.
We also offer special event boxes from time to time. Examples include - St Valentines Day, St Patrick's Day, Mother's Day, Father's Day, Easter, Christmas, Toy Show Boxes etc
How far in advance do I need to order?
We offer a range of days and dates that you can have your Cake Mail delivered. Some special event dates can get booked up quite far in advance but usually at most other times, its a good idea to order at least a week or two in advance. However this last year has been very busy and sometimes we have been booked up 1-2 months in advance especially during the summer months, Easter and Christmas, which are our busiest times for Cake Mail.
Do you guarantee delivery on a specific day?
No. You can select an estimated delivery day when you place your order. We will always aim to deliver on this day and our Courier DPD deliver 99.5% of our parcels on the day you select - but at busier times, it may be delivered the day after your estimated delivery day.
This is outside our control. You will be sent parcel tracking information.
What flavours do you offer?
We offer a wide range of flavour combinations and we keep introducing new ones too. See www.cakemail.ie for examples of what we are currently offering.
How do I order Cake Mail?
Find the items you would like to order at www.cakemail.ie and then following the checkout instructions.
How do I pay for my Cake Mail Treat Box?
You can place and pay for the order online at www.cakemail.ie via our secure payment processor.
How do I get allergen information?
Allergen Information is provided on each product page prior to ordering and again in writing on an allergen information card inside the Cake Mail Treat Box delivered by our courier.
However, if you have any queries about allergen information or ingredients in general then please feel free to contact us prior to placing your order.
Do you do Gluten Free and Vegan?
Yes we do offer vegan items. No we don't do gluten free items.
Where do you deliver Cake Mail?
We deliver Cake Mail Treat Boxes nationwide anywhere on the Island of Ireland. We offer an overnight delivery service provided by DPD. Please see www.cakemail.ie/delivery-information for further details about how and when we deliver.
Whats the best way to place multiple orders to different addresses?
If you don't want to input the details for lots and lots of different names and addresses then don't place the order online - Instead email us and we can discuss your requirements directly with you and then we can place the order manually for you.
Do you have a 'Bricks and Mortar' shop?
Yes, we now have physical location in Killarney Town Centre.
We still take orders online at www.cakemail.ie
However, we also now offer local collection at our new premises on College Street, Killarney.
Can I buy ready made cakes from your shop in Killarney?
No, we only offer collections from the shop at the moment.
Is nationwide delivery available for the big celebration cakes that I have seen on your website - www.ocarrollscakes.ie?
Currently we only deliver the items on our Cake Mail Site - Nationwide Delivery Options - nationwide. Bigger cakes are not suitable for delivery by overnight courier.
See www.cakemail.ie for details of the items currently available as part of our Cake Mail Service.
Can I order a celebration cake and cake mail treat boxes for local delivery / collection in and around the Killarney area?
Yes. In these circumstances, Order from our Cake Mail site - Click and Collect Options. Or contact us direct by email and we can discuss the specific details of your order.
