FAQs

What is Cake Mail?  

Cake Mail is small to medium sized boxes of cakes and treats that are designed to be sent safely by courier anywhere within the Island of Ireland. 99.9% of orders are delivered the day after they are dispatched by us. At busier times, the courier may deliver 2 days after they are dispatched/shipped.


What types of events / celebrations is Cake Mail suitable for?

Any event that you want to commemorate particularly if you cannot be with the person on the day or just to let someone know that you're thinking about them. Examples include - Birthdays, Christenings, Confirmations, Communions, Baby Showers, Hen Parties, Engagements, Anniversaries and Retirements etc. 

Cake Mail is also good for marking an event like a - Birth of a Baby, Getting a New Job or a Promotion, A Pick Me Up During an Illness, Moving into a New Home or even just as a Random Act of Kindness.


What do the Cake Mail Treat Boxes contain?

We make all kinds of things that we can safely transport by courier and we keep introducing new ideas too.  

See www.cakemail.ie for examples of what we are currently offering.


How much does Cake Mail cost?

Cake Mail Treat Boxes are usually priced between €20-€40 with nationwide delivery anywhere in the Island of Ireland.

We also offer special event boxes from time to time. Examples include - St Valentines Day, St Patrick's Day, Mother's Day, Father's Day, Easter, Christmas, Toy Show Boxes etc


Why Is There An Extra Delivery Charge?

Originally we offered free delivery but we recently introduced a collection only service. So to make the pricing simple to understand for both delivery and collection - we reduced the delivery prices and included an extra delivery charge of €6 per order. 

We also offer special event boxes from time to time. Examples include - St Valentines Day, St Patrick's Day, Mother's Day, Father's Day, Easter, Christmas, Toy Show Boxes etc


How far in advance do I need to order?

We offer a range of dates that you can have your Cake Mail delivered. Some special event dates can get booked up three or four weeks in advance but usually at most other times, its a good idea to order at least a week or two in advance. However this last year has been very busy and sometimes we have been booked up a month in advance especially during the summer months, Easter and Christmas.


Do you guarantee delivery on a specific day?

No. You can select an estimated delivery day when you place your order. We will always aim to deliver on this day and our Courier DPD deliver 99.5% of our parcels on the day you select - but at busier times, it may be delivered the day after your estimated delivery day.


What flavours do you offer?

We offer a wide range of flavour combinations and we keep introducing new ones too.  See www.cakemail.ie for examples of what we are currently offering.


How do I order Cake Mail?

Find the items you would like to order at www.cakemail.ie and then following the checkout instructions.


How do I pay for my Cake Mail Treat Box?

You can place and pay for the order online at www.cakemail.ie via our secure payment processor.


How do I get allergen information?

Allergen Information is provided on each product page prior to ordering and again in writing on an allergen information card inside the Cake Mail Treat Box delivered by our courier. 

However, if you have any queries about allergen information or ingredients in general then please feel free to contact us prior to placing your order.


Do you do Gluten Free and Vegan?

Yes we do offer vegan items. No we don't do gluten free items.


Where do you deliver Cake Mail?

We deliver Cake Mail Treat Boxes nationwide anywhere in the Island of Ireland. We offer an overnight delivery service provided by DPD. Please see www.cakemail.ie/delivery-information for further details about how and when we deliver.


Whats the best way to place multiple orders to different addresses?

If you don't want to input the details for lots and lots of different names and address then don't place the order online - Instead email us and we can discuss your requirements directly with you and then we can place the order manually for you.


Do you have a 'Bricks and Mortar' shop?

Yes, we now have physical location in Killarney Town Centre.

We still take orders online at www.cakemail.ie where we offer free local and nationwide delivery. 

However, we also now offer local collection at our new premises in College Street, Killarney - this includes all our cake mail items as well as items more suitable for collection (i.e. not suitable for sending via courier).


Can I buy ready made cakes from your shop in Killarney?

No, we only offer collections from the shop at the moment. 


Is nationwide delivery available for the big celebration cakes that I have seen on your website - www.ocarrollscakes.ie?

Currently we only deliver nationwide the items on our Cake Mail Site - Nationwide Delivery Options. 

See www.cakemail.ie for details of the items currently available as part of our Cake Mail Service.


Can I order a celebration cake and cake mail treat boxes for local delivery / collection in and around the Killarney area?

Yes.  In these circumstances, Order from our Cake Mail site - Click and Collect Options


Do you make Wedding Cakes?

Yes. See our main website www.ocarrollscakes.ie for details of Custom Wedding Cakes and other items. 


We also offer a range of smaller wedding cakes for collection.